Serena Williams Jewelry is sold exclusively on serenawilliamsjewelry.com

Unfortunately, we do not accept orders by phone.

We will try our best to cancel orders before they are shipped and confirm it with you by email. To cancel an order, email us as soon as possible at info@serenawilliamsjewelry.com.

We will cancel and refund your purchase to your original method of payment. However, we can't cancel orders that are already processed and shipped. 

Our current collection is available in standard jewelry sizes that are listed on each item's product page. As our collection continues to grow, stay tuned for additional sizing options.

Yes! Responsible sourcing is of the most important aspects of the Serena Williams Jewelry collection.

We only select conflict-free diamonds and ethically sourced precious metals in our jewelry pieces.

If you have an account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number.

If you haven't created an account, you can create one anytime with the same email address used to place the order.

Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Please note we may not be able to cancel or update your order after the order is placed.

If we have not already shipped your order, email us at info@serenawilliamsjewelry.com with the new address and order number and we can adjust it for you.

If the order has already been processed and shipped, we’re not able to adjust or have the package rerouted to another address for you.

If you missed the delivery of your package, or it has not arrived on time, trace the status of your package with your order tracking number on the shipping carrier's website.

If you have any difficulties, contact shipping carrier directly for assistance. Send us an email at info@serenawilliamsjewelry.com if you might need further assistance.

Domestic Shipping

We ship to all 50 states & Washington, DC. 
Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. 

International Shipping

We currently ship international to:

ALBANIA

AMERICAN SAMOA

ANDORRA

ARMENIA

AUSTRALIA

AUSTRIA

BAHRAIN

BELARUS

BELGIUM

BOSNIA AND HERZEGOVINA

BRAZIL

BULGARIA

CANADA

CAPE VERDE ISLANDS

CONGO

CROATIA

CUBA

CYPRUS

CZECH REPUBLIC

DENMARK

ESTONIA

FINLAND

GEORGIA

GERMANY

GREECE

HUNGARY

ICELAND

INDIA

IRAN

IRELAND

ITALY

JAPAN

KOREA

KOREA

KUWAIT

LATVIA

LITHUANIA

LUXEMBOURG

MALAYSIA

MALTA

MEXICO

MONACO

MONTENEGRO

NETHERLANDS

NEW ZEALAND

NORWAY

OMAN

POLAND

PORTUGAL

QATAR

ROMANIA

SAUDI ARABIA

SERBIA

SLOVAKIA

SLOVENIA

SPAIN

SWAZILAND

SWEDEN

SWITZERLAND

TRINIDAD AND TOBAGO

TURKEY

UKRAINE

UNITED ARAB EMIRATES

UNITED KINGDOM

VIETNAM

Orders received before 12pm ET Monday-Friday will be sent out the same day. Orders received after 12pm ET or on Saturday and Sunday will be sent on the next business day.

International orders must clear import/export regulations, which may add to the shipping time of an order.

Your credit card/PayPal account will be charged at the time of the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!

We use secure jewelry shipping services. The specific shipping methods offered during checkout may differ based on your specific shipping address and the items selected.

Yes, we require a signature on all deliveries.

Once your order is shipped, you’ll receive a tracking number via email to watch its progress getting to you. You can also log into your Serena Williams Jewelry account and select “My Orders” to review your order status.

Orders received Monday-Friday before 12pm ET will be sent the same day. For orders received after 12pm ET or on a Saturday, Sunday or holiday, we will attempt to ship your order the next working day. However, in some cases, items in our collection may have a wait time as inventories are being replenished. We typically list any wait times on that product's page.

International orders must clear import/export regulations, which may add to the shipping time of an order.

If you still have questions, please reach out to us via email at info@serenawilliamsjewelry.com with your order ID number, if you have already made a purchase.

Orders are shipped in the day orders are confirmed. However, in some cases items in our collection may have a wait time as inventories are being replenished. We typically list any wait times on that product's page.

If you still have questions, please reach out to us via email at info@serenawilliamsjewelry.com with your order ID number.

Applicable taxes are applied at check-out according to the state of your shipping address.

Each piece of Serena Williams Jewelry is presented in our signature white box accompanied by a Certificate of Authenticity and placed in an iridescent tote bag.

If you would like certain jewelry items packaged together, please leave a note in the Special Instructions section at check out. We will do our best to fulfill your request. We do not currently offer a gift-wrapping service.

Unfortunately, we are unable to offer exchanges.

We offer free 30-day returns for all customers in the US Shipping fees are non-refundable.

Items must be in their original condition without signs of wear or damage. Items must be in all original packaging (all packaging and pouch included).

Click here to to view our full returns plolicy and start a return.

To find your perfect ring size try these simple tips:

- Do you already have a ring you wear on the same finger? Measure the internal diameter carefully and match it to the diameter on our ring sizer.

- If you are giving the ring as a gift, ask the recipient if they know their ring size. If they don't, you can use they can use our printable ring sizer to determine the size. 

- If you have large knuckles or are considering a wider ring style, we recommend sizing up to ensure a comfortable fit.

- If you’re a half size, it's best to order the next size up. For example, if you’re between 6 and 7, go with a 7.

If you still need help determining of your best fit, don’t hesitate to email us at info@serenawilliamsjewelry.com.

Our pieces are not currently available for resizing. We recommend using our ring sizer to determine the size most comfortable for you.

Some tips:

- If you have large knuckles or are considering a wider ring style, we recommend sizing up to ensure a comfortable fit.

- If you’re a half size, it's best to order the next size up. For example, if you’re between 6 and 7, go with a 7.

- Please note that we recommend sizing up for wider rings to ensure a comfortable fit.

If you still need help determining of your best fit, don’t hesitate to email us at info@serenawilliamsjewelry.com.

- Credit Cards: We accept VISA, Mastercard, Discover, and American Express Credit Cards.

- PayPal and Venmo

- Apple Pay and Google Pay

- Shop Pay Installments

Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

Yes! We offer installment plans at checkout via Shop Pay.

We work hard to provide fair prices on all of our items, year-round. Items in the Serena Williams jewelry collection are not priced to be marked down and we do not have recurring markdown sales. However, if you subscribe to our email list you will be notified of any special offers that occur.

If you see a piece of Serena Williams Jewelry offered at a lower price, please let us know at info@serenawilliamsjewelry.com.

All fine jewelry is delicate and should be treated and cleaned with care. 

- Remove jewelry before showering or applying lotion and keep away from chemicals such as hairspray or other cosmetics.

- We also recommend removing jewelry before swimming in the ocean or pool.

- Refrain from wearing your jewelry to the gym or during other strenuous activity.

- Re-clasp your necklaces or bracelets when storing them to prevent tangles or knots.

To clean: use a soft-bristled toothbrush and dish soap to gently scrub your jewelry.

Serena Williams Jewelry is not responsible for the maintenance of your jewelry and does not provide polishing services for purchased jewelry.

While we make each jewelry piece as durable as possible, we understand that gemstones can fall out or a chain can break, as in the case of all jewelry.

We want to make sure you are happy and will work with you to make the situation right. Please email our team with the subject line "Repair" at info@serenawilliamsjewelry.com for next steps. An additional charge for the repair work plus shipping and handling may apply.

Many people have allergies or are sensitive to different metals used in jewelry, particularly nickel which is not hypogenic and is often blended with 24k gold and 100% silver to create strong alloys used in crafting jewelry.

In the case of Serena Williams Jewelry, all gold pieces in the collection are 9kt, 10kt &14kt, an alloy of pure 24 karat gold. 24k gold is hypoallergenic, but too soft for jewelry since a piece would lose its shape easily. 9kt, 10kt &14kt gold is a blend of 24k gold and harder metals, like nickel and platinum, to boost its durability and strength.

For white gold, metals like nickel, platinum, palladium and zinc are typically blended with 24k gold depending on the type of jewelry made.

For yellow gold, metals like silver, copper and zinc are typically used to create a natural layer of colored oxide on the surface that helps enhance the yellowish hue in yellow gold.

For pink or rose gold, the 14k gold alloy is made with copper which gives the piece of jewelry its reddish patina.

Like gold, pure 100% silver is too soft to be fashioned into jewelry. All sterling silver pieces in the Serena Williams Jewelry collection must contain at least 92.5% silver to have the designation “sterling.” Although its blended with other metals to make it strong and durable, its virtual purity makes it hypoallergenic for most people with allergies.

Unfortunately, we do not provide appraisals on our jewelry.

Nothing is more frustrating than being unable to wear a beautiful ring because it irritates your skin. But don’t worry. There are many options when faced with this problem.

The first step is to try to determine what the cause of the irritation is. There are two main types of irritation: Physical irritation caused by the metal rubbing against the skin, and allergic reactions to jewelry. These types of irritation can look very similar, but their root causes are very different.

Physical irritation can be caused by the design of the ring and if it sits comfortably on your finger, a rough area that is the result of normal wear and tear, or a ring that is not sized correctly. Also, changes in diet can dramatically affect finger sizes. For instance, it’s possible that a change in diet (eating more salty foods, for instance) has caused your finger to swell slightly.

An allergic reaction could be signaled red and itchy skin or a rash on your ring finger. Individuals with a history of sensitive skin or skin disorders are more prone to this type of allergic reaction. It is most commonly caused by either an actual allergy to the nickel component of the ring itself or an irritation from the buildup of soap and/or debris under the ring for prolonged periods of time. It may occur even after many years of wearing the same ring without any problems. 

Try wearing the ring on a different finger or periodically taking the ring off to let your finger breathe. Or simply remove the ring for each hand washing and drying the ring and the finger well before replacing the ring may be effective in relieving this type of ring rash.