Shipping & Return Policy

SHIPPING POLICY

Orders received before 12 noon ET Monday-Friday will be dispatched same day. Orders received after 12 noon ET or on Saturday and Sunday will be sent on the next business day.

International Shipping

  • Due to evolving global circumstances, all orders outside of the United States experience delivery delays.
  • We currently only Ship to Canada, EU, Australia, and Japan
  • International orders must clear import/export regulations which could add to the shipping time of an order.
  • All duties and taxes and import fees shall are paid to be upfront during the checkout process. we will guarantee the duties, taxes and import fees, which will result in your order being expedited at customs, and you will not be charged any additional fees upon delivery.

RETURN POLICY

 

 International Returns

Currently we do not offer returns to International customer, please reach out to us at info@serenawilliamsjewelry.com or use the Chat feature if you have any question regarding a product.